Get sales certified!

I know, it sounds a bit silly. Afraid of what?

Well, here is the thing. In my experience, many sales people are actually afraid of rejection. Why?

Because there is no business practice where you have to bring yourself in as much as when selling. Whether it’s selling a product or a service, sales is emotional and personal. We professionals in sales live by how well we perform. That means our livelihood is in the balance every day, every call, every client interaction. Though not as common in a traditional sales environment, fear can also be felt in a consultative sales environment.

So where does this fear originate?

It starts with the cold calling/prospecting efforts that most sales people are terrified of. Hint to CEOs and sales managers – sales people who don’t like cold calling will most likely try to avoid it at any cost.

It could be a mindset issue that is keeping you from breaking through to others. Although counter-intuitive, being afraid of success is something fairly common in the business world (or on a personal level). In a sales environment it’s a lot more transparent and easier to detect. The effects are also a lot more drastic, because so many sales people depend on earning commission.

Fear-less Cold-calling/Prospecting? Is there such a thing?

There is various ways to deal with the fear of cold-calling issue.

You can hire an inside sales person or a lead generation team to take the cold calling off your sales people.

You can help your sales people overcome the reluctance of cold calling. Structuring the prospecting process with the right kind of research and providing training are two of a number of ways to reduce the fear of cold-calling.

But the fear usually doesn’t stop after that. Sales people need to bring themselves in at every step of the sales process. Sales people are mostly measured by numbers. And if we don’t put numbers on the books it puts enormous pressure on us.

Not every sales person is good at everything

There is always the option to outsource the lead generation process, or to develop an inside sales team. Many companies who have taken that path have seen sales soar as a result. The “front-end” of the sales process (filling the pipeline) is the one area that can be outsourced successfully with great results. Developing qualified opportunities is the toughest part of the sales process (I know, because I do it for my clients on a daily basis) and it makes sense to hire specialists.

Afraid to Ask for a Sale?

Not everybody is equipped to ask for money and that’s essentially what we need to do in a sales environment. We are asking people to trust us to part with their or their company’s funds. If our prospects end up buying from us and the product/service doesn’t meet their needs, we will be held accountable for that decision. All of those areas are deeply emotional and directly connected to mindset. A good salesperson can be trained on how and when to ask for a sale that is not fear-inducing!

Is Fear Rational Behavior?

In the world of sales, fear is often irrational. Just as we are not afraid of flying because we don’t like to be up in the air, we are afraid because we could die and we have no “control”. Doesn’t sound very rational when we put it in those terms, does it? Take the fear of public speaking – it is so intense that some people freeze up although there is no imminent danger lurking.

Help Can Be Right There In Your Team!

The most effective way to help sales people be more comfortable in a sales environment is to help them feel more confident. Confidence often stems from having been successful, so when companies establish an environment where sales people are nurtured and trained rather than pushed and reprimanded, success flows more freely.

Also, understand what your sales people are good at and where the weaknesses (or as we prefer to say: the opportunities) lie. That is essential when helping them. If you have a strong cold caller on your team, tap into that talent (trust me, it’s rare) and share commission when revenue is closed.

When you have a strong “closer” on your team, bring him/her into final meetings to lend support. Very often we ask too much of sales people and the feeling over being overwhelmed results in panic, desperation and in the worst case scenario unprofessional behavior.

What Are We Best At?

So, in the end, always try to analyze why your sales people are not producing. Develop their strengths, and nurture their areas of opportunities through training and support. The investment you make can pay off manifold if you choose training that actually effects real behavioral change! And finally, just maybe, some sales people might not really be equipped to be in sales. You might detect that in the way they position your company offering, or in their attitude and/or work habits. You will definitely find out if revenue is lacking. You can also simply test their sales acumen. My company offers a Skills & Knowledge Assessment that is not an exam or test, but rather a quick and thorough method to measure sales skills and knowledge. It serves as a vehicle for manager’s to understand the performance gaps of their team members. This Sales IQ will help you gain insight on the strengths of your team members as compared to over 4,000 top sales performers, certified SuperSellersTM, from a cross-section of different industries.

Whatever changes you decide to make to increase your sales revenues, make sure you know your sales staff well. They are your first and foremost representation. We should all shine as sales people, and we should be supported to do just that. And that will result in a lot more “fearless” salespeople!

Posted in: CEOs and Sales, Cold Calling, CONSULTATIVE SALES, Consultative Selling, Lead Generation, Mindset & Sales, Prospecting, Sales, Sales IQ

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25 Mar

Sales for Twitter

by Monika

twitter-1024x1024

 

Selling Twitter Advertising – Should traditional sales methods apply?

For sure!

Social media analysis or social media advertising is a service such like any other. These days, it’s probably more important to understand all the choices that we as sales people have in regard to social media, but when it comes to the sales process the same principles apply.

Your service might be “hip”, but are your audiences?

It really doesn’t matter what it is you are selling, there is still people on the other line (or across the table) who make the purchasing decision. Why is it that companies who offer what would be considered “hip” services train their sales people in a way that reflects their world rather than resonating with the buyer’s environment.

People who follow me probably know where this is going. I usually write about personal experiences and this article is not different. I had a sales experience with a Twitter ad sales person the other day………

A couple of weeks ago I got a coupon for $50 to spend on Twitter ads. So, I went on-line and created an ad that I hoped would get me some responses. It didn’t but that was probably due to my lack of expertise in that area.

So, a couple of days later I got an email from a Twitter sales representative who introduced himself as my personal guide in that area with the suggestion to schedule a call so we can optimize my Twitter advertising efforts. I gladly accepted because I always welcome best practices.

Automation is great, but only if it works

We scheduled the call. Then a couple of days later I got another email from the same person asking me to schedule an appointment. “I wanted to follow up with you to schedule some time for us to talk about optimizing your Twitter advertising”.

“We already scheduled time for tomorrow”, was my response. Obviously a glitch in their “lead generation” which doesn’t make you feel special as a person when you find out that the person you will be talking to doesn’t send their own emails it’s obviously generated by a system. Oh well, I thought. Welcome to our new world.

The appointment was scheduled for 4 pm to 4:25, which I thought was oddly specific, only to find out that my representative called 6 minutes after 4 pm. When I pointed it out (as I am a stickler for punctuality, honoring other people’s time) he casually said “Yes, I am late because I am running over from a previous call”. Doesn’t exactly give you a warm and fuzzy feeling.

I don’t really understand the business value of Twitter, yet

We started the call and overall it was OK, nothing outstanding but a few nuggets of insight. I told the representative bluntly that while I was really knowledgeable on LinkedIn I was still struggling to fully understand the business value of Twitter. “That’s OK”, he replied without further going into it. Is it really, was my first reaction.

We finished the call 6 minutes early (maybe there is some method to this) and the sales person promised to follow up with an email recapping everything that we had discussed. This was a week ago and I am still waiting.

Maybe I should tweet him?

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Posted in: CONSULTATIVE SALES, Consultative Selling, Prospecting, Sales

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Last month I attended a book presentation hosted by the University of Rochester New York Metro Women. A friend who is an Alumni invited me to this event and I was intrigued, because of the book’s title: “Conversational Intelligence“.

Tying in with Conversational Intelligence, today’s blog is a Guest Blog, by my trusted business partner, Marcia Gauger, founder & Chief Learning Officer of DVR Learning and co-creator of our Consultative Sales Certification Program (CSC).

I’m sure you have heard about THE DRESS discussion (I personally was on Team White/Gold), but for me, what was really important to understand, especially in a sales environment is that we all digest information in different ways. The recent discussion about THE DRESS that dominated social media for quite some time is a perfect example. Marcia talks about the consequences from a sales perspective. Happy Reading!

Truly Understand – Not Just Wait for Your Cue!

As a sales person, I am always interested to find ways to be more effective in my communication so I gladly commuted to New York on a snowy day to attend the book presentation of ”Conversational Intelligence“. The author Judith Glaser and I chatted before the official start of the program and I was immediately captivated by the way she views the world. It’s all about listening, really. Understanding what others are actually saying instead of just waiting for a cue to talk.

Trust Your Voice

The book is supported by research and it’s still a fascinating read. Judith’s writing added an additional dimension as to why we connect with people and why sometimes our defenses go up. Instead of hearing what a person has to say we listen to a movie narrative in our own head. We anticipate instead of really understanding. But the good news is that there are techniques that we can apply to make a change. I learned how you can move from Distrust to Trust, because when you lose Trust you lose your Voice.

For me as a sales person, but also a mother, wife and friend it was an eye opener. If you want to improve the way you interact with other people, if you want to be heard but also be a better listener (and shouldn’t we all, especially being in sales?), buy this book (available on Amazon).

Judith is the CEO of Benchmark Communications, Inc and the Chairman of The Creating WE Institute, whose clients include American Airlines, American Express, Cisco, Coach, IBM, just to name a few. www.benchmarkcommunicationsinc.com

The Dress Phenomenon & the Color of Sales Perception

You’ve likely heard the recent story or have seen the pictures of the now infamous dress. One snapshot and the debate began, is it white and gold or blue and black? Science chimed in and explained that we potentially see things differently based on the way that our minds filter images and light.

But what does this have to do with sales and perception? Quite a bit, actually. The challenge for consultative sales professionals is two-fold. The first challenge is seeing the perceived situation through the customer’s lens. The second is framing a solution that is perceived to align with that individual’s picture of their present state of affairs versus desired state. The risk of misalignment is significant throughout the sales process, especially if the client themselves are looking through a distorted or cloudy lens which is often the case when clients don’t fully recognize the potential need.

Why is it that regarding their product knowledge, some of the brightest and most technically astute people cannot sell?

We know that if sales professionals concentrate strictly on product knowledge and the technical factors regarding their solutions, they risk missing the filters each client applies – or the “color” in which the customer perceives the solution. Just as individuals may see colors in that dress differently based on the way the mind filters light, individuals also use filters when making business decisions. If you ignore or fail to recognize these filters, your chance of connecting with the client plummets. Luckily, we can identify the most significant filters that clients use when making decisions, and, if applied correctly, the chances of “firing on all cylinders” with the client increases substantially.

So, What Are These Filters?

The filters presented in this example are absolutely key and foundational to implementing a consultative sales strategy and interaction that is impactful for each client and situation. There even more filters that you could consider, accelerating the risk of not connecting.

The most significant filters we apply in a consultative approach are: Behavioral Styles (based on DiSC), Communication Styles and Convincer Strategies (triggers or sorting patterns of influence)

To apply specific filters for your customer base, we could apply additional psychological factors to the mix such as behavioral economics, generational considerations, financial aspects and other key indicators that you would glean from accurate market research data regarding how your clients buy from you. This example also assumes that the salesperson knows their product information, industry knowledge and can navigate their internal customers, or you could also consider that another variable in the equation, again adding risk.

The Sales Equation

Consider this example, which displays some of the most common filters used in making sales and business decisions. In this example, if the salesperson relies solely on the “story”, which includes their product knowledge and expertise, they have a 1 in 64 chance of completely connecting with the customer. (4 behavioral styles x 4 communication styles x 4 convincer strategies). If they correctly identify and appeal to each filter, then they totally connect both in terms of understanding the customer’s picture and providing a solution that matches. If you miss just one filter, at best the message is mixed and at worst it is completely wrong.

 You Can’t Force Another Person to Filter Messages the Way that You Do!

This explains why salespeople lose opportunities even when the client situation and your solution looks identical to another that a different client may have fully embraced. To top it off, without the knowledge and experience to recognize these filters, salespeople default to their own filters when presenting their solutions to customers, which is taking a gamble that each customer will use the same filters as they do when making decisions.

In the example of the “dress”, you can’t control how your brain sees it and that is why some people cannot see the dress in blue/black and others cannot see the dress in white and gold. Hence the debate. If Joe sees it as “A” and Mary sees it as “B”, Joe and Mary may NEVER agree on the color of the dress because their perception is polar opposite.

The same is true with sales filters. You can’t force someone to see through your filters or the same set of filters that you are using. You can, however, recognize the filters and adjust your approach to the customer’s lens.

Marcia Gauger
Marcia is the CLO of DVR Learning, LLC and co-developer of our Consultative Sales Certification Program (CSC), a nationally accredited sales capability and development curriculum. Marcia has devoted over 25 years to working with sales professionals and managers to enhance sales performance. Marcia has published hundreds of articles on sales and service related issues.

Posted in: CONSULTATIVE SALES, Consultative Sales Certification, Consultative Sales Certification, Consultative Selling, Sales, Sales Certification, Uncategorized

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The other day I got a connection request from LinkedIn. The person’s profile was very scarce, because the young lady had just started out in sales and the reason I accepted her request was simple. I am on a mission to elevate the reputation of sales and its practitioners, so what better opportunity than being connected with a person who is starting this difficult career.

A couple of days after I connected with her she sent me a request through LinkedIn offering her service (what else is new?). The email contained the following phrase:

My guess is before you retire you’ll probably change jobs…which means you’ll go a “recruiting process” about 100 times. It’s like professional frog kissing… and there’s always one slimy one.

Always be relevant

Aside from the fact that the email missed a word (through), the proposition was fairly attractive. Very politely I wrote back (because I believe in business courtesy) that I was not interested, because of my background (which she should have researched before sending the email).” I am not a sales person, but a business owner, so the offer is not relevant to me” was my response.

At that point, the only appropriate answer to me should have been a nice “thank you for clarifying”.

BUT, there was another email that landed in my inbox just the next day, stating the following:

I understand! Thanks so much for your response, in fact “”thank you but I’m not interested”” is our most common response. When you have 90 seconds, check this video.

It’s not that I am not interested, I am not your target audience!

At that point I decided to write this blog, because there is a pattern here and readers of my articles know that I usually pick topics that showcase common mistakes or misunderstandings.

Being not interested is quite different from not being qualified.

So, what are the differences?

Sometimes, service offerings are very compelling, really suited for my business needs but I might not be interested because of budget restraints, not having enough time to look at the offering, or any other valid reason that keeps me from pursuing the offer.

It ain’t me babe!

Not being qualified for a service offering means that the person who approaches you didn’t do their research. They don’t know enough about you and/or your company, or you are not the decision maker for the product/service offering.

If you don’t do your research as a sales person, you might end up targeting people who are not qualified to begin with. This young lady was obviously trained to search out contacts on LinkedIn, using the keyword “sales” and not qualifying them any further, or she doesn’t really understand the service that she is selling. Both possibilities are common and this example although quite perfect when it comes to how NOT to identify qualified buyers for your offering is not that rare. This person was very young and inexperienced, so I wrote her back explaining the difference between not interested and not qualified (my way of paying forward), but it’s a lesson for all sales people. Veterans and beginners alike. Research, research, research.

Develop a prospect avatar so you understand who is qualified for your service offering and determine who is not. This will not only help you prospect more effectively, it will also keep you from being a time waster to the people you target.

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It’s real. Cold Calling is scary to most sales people. In a consultative sales environment phone conversations are still a very effective way to develop new business. But, it’s like the fear of flying. While we consciously know that flying is still the safest way to travel, there is always those planes that crash.

The fear of cold calling, or the reluctance to do it stems from the same fear. We are afraid of rejection, that somebody could hang up on us. We don’t want to be rejected. Actually, in my experience when you prepare properly before picking up the phone, the likelihood of somebody hanging up on you is really slim, but the fear is there.
So what is a sales person to do?

1)Research, research, research
The better you are prepared before picking up the phone, the higher your chances that your prospect will listen. As long as you are targeted in your approach and you know who your ideal prospects are there is really nothing to fear than fear itself.

2) Be personal and professional
There is this common expectation that sales people should be aggressive. In my experience, the more gentle, consultative and professional you are, the higher your success rate will be. Never treat anybody in any way other than the way you would like to be treated.

3) Listen, listen, listen
Don’t rattle off a pitch, but start with a casual introduction and then slowly shift into asking questions. The more information you can extract from your prospects (personal or professional), the better equipped you will be to follow up and build a relationship.

4) Be relevant and honest
It doesn’t make sense to talk prospects into a need. Your product or solution has to be a fit, otherwise you will waste your and your prospect’s time. If you find out that there is no current need, leave a good impression, try to be helpful if possible (by maybe providing an alternative solution) and get permission to stay in touch.

5) Pick up the phone!
Yes you heard me, just do it. There is just no way around it. Well scripted and written e-mails go a long way, but if you are selling in a consultative sales environment you won’t get around a phone call. Trust me, it will pay off!

And finally, get help! There is many coaches out there who are able to help. Prospecting, like all the other sales aspects can be learned. We work with sales professionals every day, helping them become more confident in what they do, even the ones who are very afraid. In our Consultative Sales Certification Program there is an entire module that is focused on prospecting new business.

http://www.getsalescertified.com/curriculum-expanding-your-business

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Posted in: Cold Calling, CONSULTATIVE SALES, Consultative Selling, Prospecting, Sales, Sales Effectiveness

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For over a decade I have been practicing Yoga and it’s helped me stay balanced, as much as one can expect from a Dominant D-Behavioral Type (or Type A Personality) like myself. It’s been a process to focus on my breathing, taking time out of my busy schedule to stretch myself to the limit, but it’s paid off. I am certainly calmer and more focused than 10 years ago.

Take Yoga off the Mat!

Years ago, one of my Yoga teachers kept saying: “What’s really important is that we take Yoga off the mat”.  At first I didn’t quite understand what she meant. But then, one day, I walked out of the Yoga studio onto the parking lot and one of my fellow Yoga practitioners almost drove into me. He was pulling out of his parking spot like Mario Andretti back in his days taking off from the pole position in a Formula One race.

That’s when it clicked. Taking Yoga off the mat means that you practice Yoga and the principles every single day. That means that you should be more mindful, enjoying the moment, breathing, etc.

Take Sales Training off the Mat (= out of the Classroom)

The same principles hold true when it comes to sales training. We need to take it out of the classroom. That’s why I am so passionate about our training model and process. Our Consultative Sales training program keeps the learners (= sales and service professionals) involved in the learning and real-life application process for 6 to 8 months. And I emphasize the importance of applying what they are learning.

It doesn’t matter how good sales training is, if it doesn’t impact with long lasting effects, it won’t make a discernible difference to a sales or service person’s performance.

But – and here comes the important part – the learner has to be willing to take the sales training out of the classroom. That means deliberately and strategically applying the principles of Consultative Selling every single day.

Persistence in Practicing Both Yoga & Sales

Most of the Yoga practitioners who attended the January session will be gone by April. Only the committed ones, the top performers (not that applies to Yoga) will stay the course. In sales it’s about performance, but we also have to be present, and breathing never hurts. Sustainable change however will only happen if we take sales training off of the “mat” – out of the classroom. It’s important to learn about and improve overcoming objections, handling stalls, cold calling and prospecting techniques, etc. I know many sales people who have read every single book ever written about sales. They follow thought leaders and read the newest articles. Some of them are top performers, but too many are just good “students”. And by that I mean, that they can theoretically talk about these concepts, but they can’t consistently and successfully apply them in real life.

And application is key to success. We see that in our sales training programs all the time. We ask participants to apply what they have learned. Their performance improvement is measured by their ability to transfer their knowledge to real live client interactions. Otherwise, spending time and money on training doesn’t make sense. It won’t have long lasting effects.

Whether it’s practicing Yoga or doing sales training, we will best succeed and achieve our goals when we are able to take our goals when we are able to take our practices out of the learning environment and know how to successfully apply them in the field.

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Posted in: CONSULTATIVE SALES, Consultative Sales Certification, Consultative Selling

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For the last couple of years I have set intentions rather than New Year’s resolutions. For one, intentions are “the thing that you plan to do or achieve: an aim or purpose” as opposed to a resolution which is “a firm decision to do or not to do something”. If we look at the standard definitions, it seems clear to me that resolutions are designed to set us up for failure. More often than not, we decide NOT to stick with something. And once we fall into that pattern, it’s easy to give up.

How many people do you know who had made New Year’s resolutions to give up smoking, or to lose weight only to end up falling back into the same habits a very short time after January 1?

So, in setting an intention – a plan, something to achieve – it makes the purpose more realistic and it helps us accomplish it. Baby steps, good intentions and making a plan – how does that sound?

When it comes to sales, here is a wish list of good intentions that would help me in my mission to elevate the reputation of sales and its practitioners.

Sales Culture

Contemplate a change in the culture of your business. Invite your employees to review your sales goals/plan. I mean, ALL of your employees – because in my book, everybody is in sales. If your receptionist is unfriendly and rude, at some point it will have an effect on a prospect or client. You might not hear about it, which is the worst case scenario, but trust me I have stopped doing business with companies whose employees were rude and I know many people who have done the same. By providing transparency and helping everybody within your organization understand that without clients they wouldn’t have a job, you will help them view prospects and clients in a different way.

Everybody Is In Sales

Everybody, and I mean everybody is in sales. Whether they are client facing or not. There is internal sales and external sales. How often do we need to “pitch” an idea to an internal audience to make sure that our clients are happy? So, while the research manager providing data for a project might not touch the client directly, they certainly have an impact on the success of the project. That is the culture that successful companies employ. They help their people communicate with each other, they provide technology to ensure proper workflow, but most importantly they encourage a culture of honesty and integrity and being customer-centered

Training Strategy

I hope that more companies will have firm training strategies. And I don’t say that for selfish reasons only, I mean that from the bottom of my heart. Better trained employees are more loyal, they represent your brand better and they contribute to the bottom line.  We see it over and over working with our clients. Employees who had been on the short list of the next in line to be fired turn into jewels for their company once they are trained properly. This is not to say that every employee is trainable and that nobody will ever get fired again, but it means that if you want to be an A player as a company you have to have a solid training strategy.

Honesty and Commitment

Let’s talk a little bit about those virtues and let’s bring them back. They are essential for every company to be successful. Without honesty there is no progress. You need to look at the areas of improvement to fix whatever is not working AND improve what is working to truly stand out.

Commitment (and I am a stickler for this), is another area that is a key ingredient to stand out from the crowd. Once you commit to something, you are putting a stake in the ground and then all you need to do is – well, just do it (Nike!). There is no shame in admitting that sometimes you might have made the wrong decision, but people respect leaders who are committed and good for their word.

So, let us start with intentions to do something, so we allow for small setbacks while intending to stay on course and to achieve our goals. In my world that is elevating the reputation of the sales profession and its practitioners. Why? Because somebody has to do it! And I invite all my readers to join me!

Wishing you a successful 2015 full of great intentions!

 

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OLYMPUS DIGITAL CAMERAAs the year is quickly winding down, I wanted to take a look at sales and business development as a practice in 2014 from my very personal perspective. Not that I believe that I am in a position to provide an all-encompassing view of the sales world, but being in the trenches every single day, helping my clients with their business growth, I’ve encountered some who are “naughty” and some “nice”! Especially as I do a lot of prospecting for my own company, as well as for some select clients.

Being in sales means that you put yourself out there in a way that is different from other business areas. You need to bring yourself into the process and without being able to build trust, it will be hard to be successful.

So, taking a look back at 2014, I’d like to share with you what I observed …

Social Selling – Be Personal

Social Selling has become a buzz word and very often misunderstood and/or misinterpreted. Below is the link to an interesting article in Forbes Magazine to that effect.

http://www.forbes.com/sites/sap/2014/09/12/the-science-of-social-selling/

Yes, Twitter and LinkedIn are essential when it comes to building relationships and finding decision makers. LinkedIn, in my humble opinion, more so than Twitter, but I let the experts judge that. The question will ultimately always be (and that holds true for every technology) – how to use it. Being a business owner I get messages on LinkedIn all the time, and inundated via Twitter, people pitching their business and telling me about their great services. Although they found me, they often fail to understand what I do and what my business offers. Their offerings are generic, often not relevant and therefore ignored by me. So, borderline Naughty, wouldn’t you agree?!

My approach with LinkedIn and Twitter (which I like to think falls in the “Nice” category) is to build a personal relationship first, look at similarities that I share with people and truly understand their role and their company. People buy from other people, as I have said before and I can’t say it often enough. If you are not building rapport and you are just using generic messages, blasting messages you might as well not use any of the social platforms because they could work against you. Irrelevant messaging is a bit insulting (Naughty?), because obviously the person reaching out hasn’t done their research.

Content Marketing – Be Relevant

Another buzz word. Great concept, but the same philosophy holds true. You need to be relevant and build a unique voice. If you hire people to just write on topics that you provide them with, it will be hard for your readers to find your content engaging (might be a bit Naughty?). When it comes to content marketing, it is important to put a stake in the ground and to create content that is relevant to your audiences. Be edgy, relevant and engaging. (Now that’s Nice!)

Business Courtesy – Treat Everybody with Respect

I have observed that business courtesy is at times taking a back seat. For some reason there are some people who must believe that with the presence of social media networks, they needn’t be as courteous as they used to be (or were they always Naughty?). It’s concerning and honestly a bit frustrating.

Especially, saying thank you and getting back to people has gotten out of style.

Sometimes, I’m inclined to believe that some decision makers treat vendors with less respect (now that’s Naughty, right?). We understand that we are all at times inundated with information. And we understand that decision makers have the buying power. But for vendors, it’s still Nice(!) to get a message when a buyer has decided to work with a competitor.

Commitment – Sticking to a Promise is Good Business

History shows that people who are committed will be more successful than those who are not. Commitment or the lack thereof showed up in many areas in 2014 from my perspective. Once you commit to something, you should stick with it (Nice!). As I’ve shared with many of my contacts, there is never a good time to have a baby! And as experience shows, there is never a good time to do sales training, or to implement a new system. But the rewards for going forward in all these cases are overwhelmingly positive. By dragging out decisions, you keep your company from moving forward on the one hand, but it also shows that you are not good for your word, which can have devastating effects on your reputation (real Naughty!). AND, if you change your mind while planning, just simply communicate it (definitely a Nice!).

Outlook for 2015 – Bright and Sunny

What I personally like about these developments is that the cream is rising to the top (real Nice!). More and more sales people are becoming experts, working hard at being better listeners and trusted advisors to their clients. I see more and more companies who are working at becoming better corporate citizens. They work on their commitment, to their employees, to their clients, to their vendors and to themselves (incredibly Nice!). They certainly have to – competition is fierce. And more and more people are making decisions based on integrity. I’m so impressed that all of our clients are successful with the desire to be Best-in-Class. They want their sales people to stand out from the crowd. So my mission to elevate the reputation of sales and its practitioners is one step closer to becoming a reality.

And so, with buckets full of optimism, I wish you all very Happy Holidays, Merry Christmas, Happy Hanukkah, and a Happy, Healthy and Successful New Year!

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